【售後服務】
＊GK售後主要以工作室提供的建議為主
＊如有斷件情形 以工作室安排補件為主
＊若有無法補件之情形 可協助買方聯繫工作室是否可安排寄回檢修
買方須於收到商品後七日內提供全程不中斷開箱錄影 (很重要 第5點有說明)
檢修免費 買方僅需負擔來回寄送的運費
(特殊情況不在此限，請參閱以下特殊情況說明)
《特殊情況》
1. 缺件、瑕疵
→ 若有缺少零件，以補件為主；商品是否有瑕疵須由原廠、工作室判定
2. 透明件斷裂、燈效或音效等電子零件
→ 透明零件以補件為主；燈效及音效等電子零件無法售後
3. 地台損壞、與地台相連不可拆卸配件損壞、大型的一體成形零件
→ 多數情況下原廠不提供售後，以自行修復或安排台灣本地修復為主
4. 原廠特別提出建議的處理方式
→ 若原廠有特別提出建議的處理方式，則依原廠建議的方式為主
5. 人為因素
→ 若開箱不當(如大力碰撞、嚴重側傾、拿取不當等)導致商品斷裂，則不在售後服務範圍內
＊所以開箱錄影很重要！可以向工作室證明開箱時沒有不當外力造成斷件，而是運送時造成
6. 外盒有運損、壓痕、皺褶等
→ 運輸箱、外盒皆不在售後服務範圍內
7. 現貨商品、特價商品、優惠活動商品
→ 以上商品無法與原廠申請售後服務(包含補件、維修等)
《注意事項》
售後服務視修復難易度、原廠作業時程安排，恕無法保證維修時長。
原廠修復為國際寄送，來回運送過程中無法保證商品是否會有其他處再次斷裂。
若送修後寄回又有發生斷件的情形(二次斷件)，則不在我方售後服務範圍內。
若覺得送修海外原廠過於麻煩，亦可聯繫我方IG客服改由台灣本地進行修復。
若於台灣本地修復，以我們配合的修復師所提供的修復方案為主。
若逾期七日內未提供全程不中斷開箱影片將不予受理售後服務。
After-Sales Service
Studio Guidelines Take Precedence: GK after-sales service is primarily handled according to the policies and solutions provided by the studio.
Replacement Parts First: In the event of broken or damaged pieces, the primary solution will be replacement parts arranged by the studio.
Factory Repairs: If replacement parts are unavailable, we can assist the buyer in contacting the studio to see if the item can be sent back for inspection and repair.
＊Unboxing Video Is Required. The buyer must provide a continuous, unedited unboxing video within 7 days of receiving the product. (This is crucial! Please see Point 5 for details.) Repairs are free of charge; however, the buyer is solely responsible for the round-trip shipping costs.
Exceptions apply; please refer to the Special Circumstances section below.
Special Circumstances
Missing Parts or Defects
Missing parts will be resolved primarily through replacement pieces. Whether an item qualifies as "defective" is subject to the final determination of the original manufacturer/studio.
Broken Translucent Parts & Electronic Components (Light/Sound Effects)
Damaged translucent parts will be handled primarily via replacements. Electronic components, such as light and sound effects, are not eligible for after-sales service.
Damaged Bases, Non-Detachable Accessories, and Large Single-Piece Molded Parts
In most cases, the original manufacturer does not offer after-sales service for these components. Solutions will primarily rely on self-repair or local repair technician in your country.
Manufacturer-Specific Recommendations
If the original manufacturer proposes a specific resolution or handling method, that recommendation will take precedence.
Human Factors / Accidental Damage
If damage or breakage is caused by improper unboxing or handling (e.g., heavy impacts, severe tilting, pulling parts incorrectly, etc.), it is strictly excluded from after-sales service.
This is why the unboxing video is so important! It serves as proof to the studio that the damage occurred during transit and was not caused by accidental force during unboxing.
Box Damage (Shipping Boxes, Creases, Dents, etc.)
Neither the brown shipping boxes nor the product art boxes are covered under after-sales service.
In-Stock, Sale, and Promotional Items
The items listed above are not eligible for after-sales service (including replacement parts and repairs) from the original manufacturer.
Important Notes
No Guaranteed Turnaround Time: After-sales turnaround times cannot be guaranteed, as they depend entirely on the complexity of the repair and the manufacturer's schedule.
Risk of International Transit: Repairs handled by the original manufacturer require international shipping. We cannot guarantee that other parts of the item will not break during the round-trip transit.
Secondary Breakage: If the item suffers new damage or breakage after being shipped back from repair (secondary breakage), it will no longer be covered under our after-sales service.
Strict 7-Day Deadline: After-sales service requests will be automatically rejected if a continuous, unedited unboxing video is not provided within the 7-day window.