After-Sales Service

  • Studio Guidelines Take Precedence: GK after-sales service is primarily handled according to the policies and solutions provided by the studio.

  • Replacement Parts First: In the event of broken or damaged pieces, the primary solution will be replacement parts arranged by the studio.

  • Factory Repairs: If replacement parts are unavailable, we can assist the buyer in contacting the studio to see if the item can be sent back for inspection and repair.
    ＊Unboxing Video Is Required. The buyer must provide a continuous, unedited unboxing video within 7 days of receiving the product. (This is crucial! Please see Point 5 for details.) Repairs are free of charge; however, the buyer is solely responsible for the round-trip shipping costs.
    Exceptions apply; please refer to the Special Circumstances section below.

Special Circumstances

  1. Missing Parts or Defects

    • Missing parts will be resolved primarily through replacement pieces. Whether an item qualifies as "defective" is subject to the final determination of the original manufacturer/studio.

  2. Broken Translucent Parts & Electronic Components (Light/Sound Effects)

    • Damaged translucent parts will be handled primarily via replacements. Electronic components, such as light and sound effects, are not eligible for after-sales service.

  3. Damaged Bases, Non-Detachable Accessories, and Large Single-Piece Molded Parts

    • In most cases, the original manufacturer does not offer after-sales service for these components. Solutions will primarily rely on self-repair or local repair technician in your country.

  4. Manufacturer-Specific Recommendations

    • If the original manufacturer proposes a specific resolution or handling method, that recommendation will take precedence.

  5. Human Factors / Accidental Damage

    • If damage or breakage is caused by improper unboxing or handling (e.g., heavy impacts, severe tilting, pulling parts incorrectly, etc.), it is strictly excluded from after-sales service.

    • This is why the unboxing video is so important! It serves as proof to the studio that the damage occurred during transit and was not caused by accidental force during unboxing.

  6. Box Damage (Shipping Boxes, Creases, Dents, etc.)

    • Neither the brown shipping boxes nor the product art boxes are covered under after-sales service.

  7. In-Stock, Sale, and Promotional Items

    • The items listed above are not eligible for after-sales service (including replacement parts and repairs) from the original manufacturer.

Important Notes

  • No Guaranteed Turnaround Time: After-sales turnaround times cannot be guaranteed, as they depend entirely on the complexity of the repair and the manufacturer's schedule.

  • Risk of International Transit: Repairs handled by the original manufacturer require international shipping. We cannot guarantee that other parts of the item will not break during the round-trip transit.

  • Secondary Breakage: If the item suffers new damage or breakage after being shipped back from repair (secondary breakage), it will no longer be covered under our after-sales service.

  • Strict 7-Day Deadline: After-sales service requests will be automatically rejected if a continuous, unedited unboxing video is not provided within the 7-day window.